Vitty

Terms & Conditions

This website is owned and operated by Nuvomax Nutritionals Pvt. Ltd.(“We”, “Us”, “Our”) having its registered office at 20, Golf Links, New Delhi, India 110003.

In using the services provided by our website vitty.in you are deemed to have accepted the terms and conditions listed below or as may be revised from time to time, which is, for an indefinite period and you understand and agree that you are bound by such terms and conditions till the time you access this website.

Nuvomax Nutritionals Pvt. Ltd. reserves the right to change these terms and conditions from time to time without any obligation to inform you and it is your responsibility to look through them as often as possible. All rights including copyright, in this website, are owned by Nuvomax Nutritionals Pvt. Ltd. Any use of this website or its contents, including copying or storing it in whole or part without the permission of Nuvomax Nutritionals Pvt. Ltd. is prohibited.

If you have any queries about these terms and conditions or any complaints or suggestions regarding our website, please feel free to write to us at info@nuvomax.net.

Eligibility Criteria

Persons who are incompetent to contract within the meaning of the Indian Contract Act, 1872 are not eligible to use this website.

Those who choose to access this website from outside India are responsible for compliance with local laws and if to the extent local laws are applicable. In case if any Indian states prohibit direct sale of merchandise from other states and require special documentation to effect such a sale without dual taxation, then if we receive an order from such states or to be delivered to such states under such circumstances we retain the right to accept or reject the order.

Pricing And Payment

For orders being shipped within India, the payment can only be accepted in INR. Prices will be MRP and CGST/SGST and IGST, as applicable.

In case of international credit cards being used for domestic orders, the transaction amount will be converted to INR before the payment is accepted. Currency conversion charges may apply according to your credit card policy. If you have made the payment by International card or foreign bank issued card then you will be required to send us any government issued photo Identity proof of the country of residence as mentioned below

a) Passport with Visa Copy
b) Driving license
c) Employment card
d) Any other government issued ID proof of the country of residence.

AT PRESENT WE ARE NOT SHIPPING TO INTERNATIONAL LOCATIONS

Delivery Schedule

We understand that your privacy is important to you and we respect that. We assure you that we maintain complete confidentiality of the details that you have shared with us and will not share it with any third party.

The expected delivery date shall be provided as soon as your order is ready for dispatch. Alternatively, registered customers can track their order by clicking Track Order on the emails sent to them and find the order status.

Your Obligations

a) You have to provide true, accurate, current and complete information about yourself while undertaking registration on vitty.in

b) You should maintain and promptly update registration data to keep it true, accurate, current and complete. If you provide any information that is false, inaccurate, incomplete or not current or if Nuvomax Nutritionals Pvt. Ltd. has reasonable grounds to suspect that such information is false, inaccurate, incomplete, not current or not in accordance with this user agreement, we have the right to indefinitely suspend or terminate your membership and refuse to provide you with access to our website.

c) In the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name or address or any other wrong information), any extra cost incurred by Nuvomax Nutritionals Pvt. Ltd. for re-delivery shall be claimed from you and you shall bear such expenses.

d) You will provide authentic and true information in all instances where such information is requested of you. Nuvomax Nutritionals Pvt. Ltd. reserves the right to confirm and validate the information and other details provided by you at any point of time. Further, Nuvomax Nutritionals Pvt. Ltd. also reserves the right to ask for additional information for accepting orders or before making delivery in certain cases. If upon confirmation, your details are found to be false (partially or completely), Nuvomax Nutritionals Pvt. Ltd. has the right in its sole discretion to reject the registration and debar you from using the services of vitty.in and or other affiliated websites without prior intimation whatsoever.

e) You confirm that the address at which delivery of the product(s), ordered by you, is to be made is correct and proper in all aspects.

f) Before placing an order you shall check the product description carefully. By placing an order for a product, you agree to be bound by the conditions of sale and invitation to offer included in the item’s description.

g) If there is any delay in the delivery caused due to any natural calamity, public holiday or any other unforeseen circumstance, then you shall not hold Nuvomax Nutritionals Pvt. Ltd. liable for such delay in the delivery of the product.

Restrictions

Nuvomax Nutritionals Pvt. Ltd. reserves the right, at its sole discretion, to limit the quantity/value of the items purchased by you and such other restrictions as may be applicable to orders placed by the same account, the same credit/debit card and also to orders that use the same billing and/ or shipping address. We will provide notification to the customer should such limits be applied. Nuvomax Nutritionals Pvt. Ltd. reserves the right at its sole discretion to prohibit sales to anyone as it may deem fit.

Site Security

You are prohibited from violating or attempting to violate the security of this website, including, without limitation:

a) Accessing data not intended for you or logging onto a server or an account which you are not authorized to access.

b) Attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization.

c) Attempting to interfere with service to any other user, host or network, including without limitation via means of submitting a virus to the site, overloading, flooding, spamming, mail-bombing or crashing.

d) Sending unsolicited email, including promotions and or advertising of products or services;

e) Forging any TCP / IP packet header or any part of the header information in any email or newsgroup, posting violations of system or network security may result in civil or criminal liability. We will investigate occurrences that may involve such violations and may involve, and cooperate with law enforcement authorities in prosecuting users who are involved in such violations. You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of this site or any activity being conducted on this site. You agree, further, not to use or attempt to use any engine, software, tool, agent or other device or mechanism (including, without limitation, browsers, spiders, robots, avatars or intelligent agents) to navigate or search this site other than the search engine and search agents available on this site and other than generally available third party web browsers (e.g. Microsoft Explorer, Google Chrome, Mozilla Firefox).

Cancellation By Nuvomax Nutritionals Pvt. Ltd.

There may be certain orders that we cannot accept, and therefore, we reserve the right, at our sole discretion, to refuse or cancel any order. Some reasons may include limitation on quantity available for purchase; errors in pricing or product information or any other issue which we identify for not accepting the order. We also reserve the right to ask for additional information for accepting orders in certain cases. We will notify you in case your order has been cancelled fully or partially or if any additional information is required to accept your order.

Cancellation by Customer

An order once placed and confirmed cannot be cancelled.

Return And Exchange Policy

We do not accept returns. However; You (the customer) are entitled to a 100% replacement of order in case You receive something other than what You ordered (wrongly despatched product) or Your ordered products reached you in a damaged condition or You received an expired product. If Your order includes multiple items, partial replacement of the required items is also possible as long as these are wrongly despatched or damaged or expired as the case may be.

All items to be returned for replacement  must be unused and in their original condition with all original packaging intact and should not be broken, unsealed or tampered with.

You are required to communicate your return request (for replacement of product) to us through an email to info@nuvomax.net within 48 hours of receiving delivery.

You must return items along with original invoice and packing slip and these must be packed securely in a box and sent to our warehouse at the below address. All postage or courier expenses incurred for returning goods are to be pre-paid by You. All return shipping fee must be pre-paid. We cannot accept cod returns. However; if we accept the product for replacement then we will refund you the return shipping fee that was pre-paid by you. The products returned must reach our warehouse within 20 days of your receiving delivery:

Nuvomax Nutritionals Pvt. Ltd.

R1/B, Khasra no. 10/15,J.R.Complex,Mela Ram Farms,

Mandoli,Delhi 110093

Please note that before providing a replacement for a returned product we will first verify its condition and all non-returnable items will neither receive a refund nor be returned to customers. The returned product should be in its original condition and unopened with seal intact and must be a wrongly despatched or damaged or expired product.

Nuvomax Nutritionals Pvt. Ltd. reserves the right at its sole discretion to reject any return that does not comply with the above mentioned requirements. In the event of dispute Our decision will be final and binding.

Please note that we will not process any exchange request except in the cases mentioned above.

Privacy Policy

We understand that your privacy is important to you and we respect that. We assure you that we maintain complete confidentiality of the details that you have shared with us and will not share it with any third party.

We may ask for certain details such as name; date of birth; e-mail address; residential address; contact number etc. for registration purposes or for giving feedback, contests, newsletters and placing an order. At any point in time, you can unsubscribe to our newsletters or any other information which you may receive from us.

Also, for enhanced security, we do not accept any financial information on our servers. All information entered by the customer is directly received through our payment gateway and are transmitted to their respective bank’s servers. All this is done through industry standard encryption protocol known as SSL (Secure Socket Layer).

The payments on our website are processed by a third party who has signed a non-disclosure agreement with us and therefore, are not allowed to share any personal information of the customers.

Fraudulent Transactions

Nuvomax Nutritionals Pvt. Ltd. reserves the right to recover the cost of goods, collection charges, damages caused to us and legal expenses from persons using the site fraudulently. We reserve the right to initiate legal proceedings against such persons for fraudulent use of the website and any other unlawful acts or acts or omissions in breach of these terms and conditions.

Disclaimer

All products and information displayed on vitty.in constitute an invitation by us to offer. Your order for purchase constitutes your offer to us which shall be subjected to the terms and conditions listed herein. We reserve the right to accept or reject your offer to us in part or in full. Our acceptance of your order will take place upon the dispatch of the product(s) ordered. Dispatch of product(s) ordered, may or may not happen at the same time. In such a scenario, that portion of the order which has been despatched will be deemed to have been accepted by us and the balance would continue to be an offer to  us  by You and we reserve the right to either accept or reject the balance offer.

No act or omission of Nuvomax Nutritionals Pvt. Ltd. prior to the actual dispatch of the product(s) ordered will constitute acceptance of your offer. If you have provided us with your email address, we will notify you by email as soon as possible to confirm receipt of your order and confirm dispatch and therefore, acceptance of the order thereafter.

We have made every effort to display the colors and sizes of our products that appear on our website as accurately as possible. However,  the actual colours you see will depend on your monitor. We cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the product on delivery. Packaging of the product may vary from that displayed on the website.

Website Content

Nuvomax Nutritionals Pvt. Ltd. owns the copyright to all the contents of this website, including images. All trademarks and other intellectual property are owned or licensed to us (unless otherwise specified).

You shall not copy, reproduce, distribute, republish, download, display, post or transmit any part of the website without the written consent from us. You may print or download any pages for your own personal and non-commercial use only. If you have any doubts about what you can do, please email us at info@nuvomax.net . While our website is accurate as possible, we cannot accept responsibility for any inaccuracies or errors beyond our reasonable control. We cannot guarantee that coloured images will be rendered correctly on different computer monitors.

External Material

The website may contain links to other websites; these external websites are not under our control. We cannot be held responsible for such websites and cannot make any warranties about them. We provide these links because we think they might interest you, but we do not monitor or endorse these websites.

Liability

We take no responsibility for any loss or damage suffered as a result of our online ordering service or goods supplied using the same, except as required by law, even if we could have foreseen the loss, or the possibility of it was brought to our attention.

Any product you buy from our website is completely at your discretion and you accept that you place the order only after thoroughly inquiring about the product and being completely acquainted about the product, its features, characteristics, usage etc. We are not liable for any kind of damages or losses whatsoever suffered by the customers due to the use of the product.

Changes to the Site Disclaimer

We reserve the right to change the site disclaimer from time to time. If this happens, we will notify you by posting the updated site disclaimer on the website. If you do not wish to be governed by the revised site disclaimer, we request you to refrain from using the website.

This site disclaimer is governed by the laws of India and you and we agree to use the courts of Delhi jurisdiction if there is any dispute between us.

If any part of this site disclaimer is found to be invalid by law, the rest of them remain valid and enforceable.

Shipping Policy

SHIPPING DESTINATIONS

In India, we serve to selected cities. Please check if we deliver to your pincode in the shopping cart page or product page. If there is no courier service available in your area, we do apologize for the inconvenience caused.

SHIPPING & HANDLING CHARGES

Domestic Order: We provide free shipping within India.

Shipping Partner: Our domestic logistics partner is Delhivery.

TRACK ORDER

All registered customers have the option to track their orders by clicking on Track Order icon in the mails sent to them.

TIME TO DELIVER

The time taken for delivery tends to vary according to the destination; however, we make our best efforts to ensure that the order is delivered on time.

Delivery Time for Domestic Orders

The product is delivered within 5-7 working days in India from the day of order confirmation, provided such delivery is not delayed by any governmental authority or any other entity acting on behalf of the government or acting as per the directions of the government. In the unlikely event that we fail to deliver your order within the stipulated period, we shall cancel the order and notify you regarding the same. In such cases, the refund will be made directly to your account via the same mode through which the payment was made. We only partner with reputed courier agencies to ensure that the products reach you promptly and in perfect condition. We also ensure that the delivery is made to the recipient and thus require your identity proof for verification.

Transit Insurance: All goods will be fully insured by us until they reach you, so your purchase is 100% safe.

Reviews, Feedback, Submissions

All reviews, comments, feedback, postcards, suggestions, ideas and other submissions disclosed, submitted or offered in connection with your use of this website will be and remain the property of Nuvomax Nutritionals Pvt. Ltd. Such disclosure, submission or offer of any comments shall constitute an assignment to us of all worldwide rights, titles and interests in all copyrights and other intellectual properties in the comments.

Thus, we own exclusively all such rights, titles and interests and shall not be limited in any way in the use, commercial or otherwise of any comments. Nuvomax Nutritionals Pvt. Ltd  will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Nuvomax Nutritionals Pvt. Ltd will be under no obligation
a) To maintain any comments in confidence
b) To pay you any compensation for any comments
c) To respond to any comments

You agree and confirm that any comments submitted by you to the website will not violate this policy or any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s) and will not cause injury to any person or entity. You further agree that no comments submitted by you to the website will be or contain libellous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mails or any form of spam.

We reserve the right (but not the obligation) to monitor and edit or remove any comments submitted to this website. You grant us the right to use the name that you submit in connection with any comments. You agree not to use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any comments you submit. You are and shall remain solely responsible for the content of any comments you make and you further agree to keep indemnified Nuvomax Nutritionals Pvt. Ltd. for all claims resulting from any comments submitted by you. We are not responsible nor assume any liability for any comments submitted by you or any third party.

Copyright & Trademark

Nuvomax Nutritionals Pvt. Ltd. reserves all intellectual property rights in all text, programs, products, processes, technology, content and other materials, which appear on this website.

Access to this website does not authorize anyone to use any name, logo or mark in any manner.

All materials, including images, text, illustrations, designs, icons, photographs, programs, music clips or downloads, video clips and written and other materials that are part of this website (collectively content) are intended solely for personal and non-commercial use. You may download or copy the contents and other materials displayed on the website for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You will not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the contents of the website or any related software.

Force Majeure

We are not liable for any delay in the performance or non-performance of any of our obligations hereunder and shall not be liable for any loss or damages caused thereby where the same is occasioned by any cause whatsoever that is beyond our control including but not limited to an act of God, war, civil disturbance, governmental or parliamentary restrictions, prohibitions or enactments of any kind, import or export regulations, exchange control regulations or accident or non-availability/ delay in transport.

Termination

This user agreement is effective unless and until terminated by either you or us. You may terminate this user agreement at any time by informing us in writing through Indian postal services by registered/ speed post that you no longer wish to be associated with this website, provided that you discontinue any further use of this website.

We may terminate this user agreement at any time and may do so immediately without notice, and accordingly deny you access to this website. Such termination will be without any liability to Nuvomax Nutritionals Pvt. Ltd. Upon any termination of the user agreement by either you or us, you must promptly destroy all materials downloaded or otherwise obtained from this website, as well as all copies of such materials, whether made under the user agreement or otherwise. Our right to any comments shall survive any termination of this user agreement. Any such termination of this user agreement shall not cancel your obligation to pay for the product(s) already ordered from the website or affect any liability against you that may have arisen under the user agreement.

Governing Law And Jurisdiction

This user agreement shall be construed in accordance with the applicable laws of India. The courts at Delhi shall alone have exclusive jurisdiction in any proceedings arising out of this user agreement.

Modification Of Terms And Conditions Of Service

We reserve the right at any time to modify the terms and conditions of this user agreement without any prior notification to you. Subsequent to any such modification of the user agreement, we will inform you of the modifications in the user agreement through e-mail at the address provided by you while undertaking  registration on our website. You can access the latest version of the user agreement at any given time on vitty.in. You should regularly view the user agreement on vitty.in. In the event the modified user agreement is not acceptable to you, you may undertake to discontinue using our service. However, if you continue to use our service you shall be deemed to have agreed and accepted  the modified terms and conditions and you undertake to abide by the modified terms and conditions and you undertake to abide by the modified user agreement.